An Applaud Case Study: Uniting Advantage Solutions’ Worlds of Work

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Employee experience platforms take off: Enter Applaud

Josh Bersin and Duncan Casemore take a closer look at the
consequences of a fragmented employee experience and
how the right technology can come to the rescue.
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Employee experience platforms take off: Enter Applaud

Josh Bersin and Duncan Casemore take a closer look at the
consequences of a fragmented employee experience and
how the right technology can come to the rescue.
Watch the webinar now

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Employee experience platforms take off: Enter Applaud

Josh Bersin and Duncan Casemore take a closer look at the
consequences of a fragmented employee experience and
how the right technology can come to the rescue.
Watch the webinar now

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Overview

Advantage_Solutions_Logo

Sales and Marketing • USA • c90,000 employees

Advantage Solutions, the nation’s leading business solutions provider to manufacturers and retailers, have been using Oracle HCM across their HR functions since 2011.

But after years of frustration with outdated interfaces and no mobile solution, Advantage Solutions worked with Applaud to modernize their workforce’s experience across Oracle’s HCM mobile and desktop apps – a venture that would later transform the working lives of over 95,000 employees.

Challenge

In 2011, Advantage Solutions turned to Oracle HCM to roll out new HR features in a bid to streamline employee and manager tasks. Whilst employees and managers could access these new features, they found the screens difficult to use and the navigation between systems incredibly confusing.

Top challenges with Oracle included:

Overwhelming volume of navigation points
Outdated desktop apps
Excessive clicks and system journeys
Not being able to access Oracle on mobile

Overwhelming volume of access points

Not able to access Oracle on Mobile

Outdated desktop applications

Excessive clicks and system journeys

Discover How Applaud Could Unite Your HR Technology Landscape

Download your FREE guide on uniting your HR technology into a single consumer-grade employee experience.

Solution

To give employees the HR technology experience they deserve, Advantage Solutions turned to Applaud in 2015 to create an efficient, modernized user experience across Oracle’s HCM mobile and desktop apps. As well as delivering consumer-grade UX across Oracle tools, Applaud delivered additional functionality including organization charting, improved employee directory, and new welcome screens for employees.

With a single, holistic view of the organization, and the independence and simplicity to perform functions in Oracle, employees and managers were able to benefit from:

Consumer-grade desktop and mobile interfaces which reduced employee navigation points, lowered clicks and increased productivity.
Dashboards and employee self-service features on desktop and mobile.
Manager self-service features, such as management calendars which improved workforce visibility.

New World of Work

In 2018, Advantage Solutions began their acquisition journey with Daymon, a venture that would create a workforce of over 95,000 employees. Daymon employees had been confidently using Workday platforms to meet their HR needs, but with so much success and employee engagement with Applaud, Advantage Solutions chose to remove Workday from their HR technology landscape during the acquisition.

With Applaud and Oracle HCM solutions now rolled out across their entire workforce, Advantage Solutions have an engaged, proactive workforce powered by consumer-grade employee experiences.

We've created a downloadable PDF which covers this case study in more detail and details how we Transformed the Working Lives of 95,000 Employees