Use a chatbot inside the app and as first line on your HR service desk.
Build once and output to telephone, mobile, tablet and desktop.
Increase engagement and productivity by awarding employees their own personal virtual assistant. Automate tasks and perform simple transactions, such as leave booking.
Your personal assistant
Simplify employee access, reduce service desk costs and free HR for value-added tasks with natural language chatbots. Output to multiple channels: use a chatbot as first-line support on your HR service desk, or offer voice and text chat on all devices and platforms.
Natural language artificial intelligence
Train with a few simple examples and the Applaud chatbots get more intelligent the more you use them. It’s the simplest, most natural human interface you’ve ever had.
AI-powered natural language voice and text chat
Next-generation employee experiences
Turbo-charged HR service desk
Help employees get answers more quickly by offering virtual voice and text chat options that supplement traditional support. Use the same chatbots in telephony as first line support on your service desks and cut costs.
Chatbots can typically resolve 50-80% of common enquiries; no waiting in a queue, no listening to bad music.
Onboard new starters - fast
Make the start of an employee’s journey a memorable experience by offering them their own personal virtual assistant who can answer questions on policies, procedures, building facilities, acronyms and more.
Improve engagement and simplify access
Provide multi-channel access to virtual assistants so that employees get fast, natural and simplified access to services 24×7.
Benefits of Applaud Chatbots:
Reduce service desk costs
On-demand 24×7 access
Simplified information access
Improved employer brand
Free HR for value-added work
Consistent and integrated experience
“Just to say a massive well done. The new version is a different world – already getting great feedback from the team.”
Hilary McGradyDirector of Operations and Consultancy, National Trust
“Applauds cutting edge Mobile and Desktop UIs are a refreshing user friendly change that encourage our Associates to engage with their own data”.
Robert Reiling National Director of EBS Systems and BI, Advantage Solutions
Mobily has been recognized as the fastest growing operator in all of the Middle East
£1 to £2 billion revenue Mobily
McKinsey & Company is a global management consulting firm that serves private and public companies in more than 60 countries
10,000 + employeesMckinsey & Company
“People and innovation are at the heart of Barnardo’s success, which means it’s critical to have tools like Applaud in place to help us reduce the amount of time and money we spend on administration.”
Bob Darby, Information Services DirectorBarnardo's
“Queries to HR were reduced as information was now immediately available online freeing HR resources to focus on higher value adding activities.”
Homes for over 50,000 studentsUnite Students
“For those organisations who are looking to optimise OracleE-BusinessSuite, Applaud Solutions is a great way to do this.”
“After 10+ years of Applaud implementation in Middle East, I can say that this product really changed the end user adoption and acceptance of the HR services.”